Terms and Conditions

General terms and conditions of sale

This document contains the Conditions that regulate the use of this website and the contract that binds us both; You and us. These Conditions establish the rights and obligations of all users and those of Love El Racó de Patricia SL (CIF B-55196638) (hereinafter "Sex Shop Costa Brava") in relation to the products and services offered through this website. Please read these Conditions carefully before using this website or placing an order through it. You are aware that you are bound by these Conditions, so if you do not agree to all of the Conditions, you should not place any order.

These Conditions could be modified, so you must read them before placing each order.

If you have any questions related to the purchase conditions or the privacy policy, you can contact us through our contact form or by writing to the email address hola@sexshopcostabrava.com. El Racó de Patricia SL (CIF B-55196638) (hereinafter Sex Shop Costa Brava) is a company of Spanish nationality with registered office at Avenida Pau Casals, number 29, in the town of Lloret de Mar, Province of Girona, CIF B-55196638 registered in the Commercial Registry of Barcelona, is the owner of the website www.sexshopcostabrava.com and makes it available to Internet users for the aforementioned purpose.

I. Ordering methods, prices and product information

Order modalities

Users have the possibility of placing all their orders from the page www.sexshopcostabraba.com. Registration on the Sex Shop Costa Brava website is optional; users who register or agree to create an account during the purchase of products will have access to special offers, as well as accumulate points on each purchase. 

Each Sex Shop Costa Brava user declares that they have full capacity to use credit cards and that they have sufficient funds to cover all costs resulting from the purchase of products through Sex Shop Costa Brava. In this sense, the user declares that he or she is of legal age or, failing that, has sufficient legal capacity to contract the products and services of Sex Shop Costa Brava.

By pressing the "Pay" or "Buy" button during the purchase process, the user declares to fully and unreservedly accept all of these General Conditions of Sale.

The data recorded by Sex Shop Costa Brava constitute proof of the transactions made between Sex Shop Costa Brava and its clients. Sex Shop Costa Brava will confirm your order by sending an email.

The contractual information is presented in Spanish and will be confirmed at the latest at the time of delivery.

Pricing and product information

All taxes are included in the prices of our products, but they do not include transportation costs. At Sex Shop Costa Brava there is no minimum purchase amount.

Sex Shop Costa Brava reserves the right to modify its prices at any time, but products and delivery services will be invoiced based on the rates in force at the time of registration of the orders (subject to the availability of the product or delivery service).

By making a purchase at Sex Shop Costa Brava, the user or client declares that they have read and understood all the information related to the products purchased. This information is found on the page of each product, and includes everything from a general description of its operation or characteristics, to technical details of use and maintenance of the product for its correct functioning.

II. Availability

Sex Shop Costa Brava will do everything possible to please all its customers in the demand for the products.

In case of unavailability of the product after the order has been placed, the customer will be informed by email of its cancellation.

As a result of this demand, the speed of the return to the client's bank account will depend on the type of bank card and the conditions of each bank. These deadlines are again specified in the "Shipping and Delivery of the Purchase" clause.

III. User Obligation

The User generally undertakes to comply with these Conditions.

Users are fully responsible for access and correct use of the website and its contents, subject to current legislation, as well as the principles of good faith, good customs and public order. 

Likewise, the User undertakes not to defame, store, disseminate from the website or on the website content, material or information of a pornographic, threatening, xenophobic, violent nature, that violates race, sex, religion and/or ideology. or against morality, public order and fundamental rights, as well as against public liberties, honor, privacy.

Users will refrain from using the contents of the website for illegal purposes or effects that are harmful to the rights or interests of third parties, or in any way may damage, disable, affect or deteriorate the website, its contents and its services. . Sex Shop Costa Brava reserves the right, without prior notice, to exclude from its records those Users that it considers make inappropriate use of the website or considers that they fail to comply with the conditions of this document.

Likewise, the User undertakes to safeguard the identification password to use the services provided on the website, and undertakes not to transfer its use to third parties, assuming personal responsibility for any damage derived from improper use of the password. password or use of the website.

IV. Pay

The price for the different products that the User can purchase at the Sex Shop Costa Brava will always appear in euros and includes the corresponding taxes. Shipping costs will be included in the final price. Likewise, at the end of the purchase the user will be informed about each of the costs in a breakdown.

Purchases can be made by bank card (credit and debit, VISA, MasterCard or American Express), PayPal, Amazon Pay, Apple Pay and Klarna.

The availability of all these payment methods is subject to the discretion of Sex Shop Costa Brava at all times. Some payment methods may not be available temporarily or depending on the country or location of the purchase destination.

By making a purchase at Sex Shop Costa Brava you are accepting the terms and conditions and privacy policy of our service providers or payment gateways. For more information, you can consult these terms and policies in the following list:

Accepted bank cards are: Visa, MasterCard and American Express. The purchase price will be debited from the customer's bank account within 1 day from the day of the order and will be considered effective after confirmation of your agreement from the bank payment centers.

If you select the cash on delivery payment method, an additional €3 cost must be added. The customer must pay the cost of their order, along with these additional €3, to the carrier in order to receive the delivery.

In the event that the POS (Point of Sale Terminal) reports that the card has been denied, the order will be automatically cancelled, informing the customer online of said cancellation.

Once the payment has been made, you will receive an email from Sex Shop Costa Brava, in your email account assigned for this purpose, informing you that the purchase and payment have been made correctly.

After placing your order, you can request that the invoice be sent in paper format via email to the address: hello@sexshopcostabrava.com. Failing that, you can request that the invoice be sent in electronic format by the same means or, if applicable, revoke your consent to receive the invoice in electronic format, at any time, by sending us an email to the indicated address.

If you have doubts or questions about the accepted payment methods, you can write to us at hello@sexshopcostabrava.com.

V. Security

Sex Shop Costa Brava is based on the leading e-commerce platform Shopify (http://es.shopify.com/). Shopify guarantees payment security by being PCI Compliant Level 1.

All our payment gateways – Stripe (Visa, MasterCard, American Express cards), PayPal, Bizum, Apple Pay and Amazon Pay - like Shopify, are PCI Compliant Level 1.

This means that the bank details entered are encrypted and transmitted securely to the payment gateway servers and are subsequently verified with the issuing bank to prevent possible fraud and abuse.

This data entry procedure is guaranteed by 256-bit SSL (Secure Sockets Layer) encryption technology, one of the most advanced and effective protection systems currently available, thanks to which no third party will have access via the Internet to this relative information. to the bank details entered by the client.

Only Shopify and the payment gateways mentioned above have access to the bank details linked to these payment methods, Sex Shop Costa Brava does not have access to them at any time.

SAW. Shipping and Delivery of the Purchase

Shipments are made within the EU. The User will be able to check if their postal address is within the shipping or delivery areas of Sex Shop Costa Brava, when including their data (shipping address) in the purchase form. 

The supplier will send the products to the distribution warehouse, from where the products will leave, whose final destination will be the address established by the buyer. Each time an order is to be sent, the buyer will receive an email informing them that their merchandise has left the warehouse.

Transportation costs will be the responsibility of the buyer.

Delivery can be made throughout the day, Monday to Friday, from 8 a.m. to 8 p.m.

For deliveries with specific times, such as before 10 a.m. or 2 p.m., there may be supplements.

The estimated delivery times announced on the website may be altered due to causes beyond the control of Sex Shop Costa Brava, and in no case are they binding or guaranteed dates.

The purchase order that corresponds to the order will be available at Sex Shop Costa Brava, once payment is confirmed, which can be viewed through the link: "My Orders", from the issuance of the email. This original purchase order includes delivery costs and VAT.

Sex Shop Costa Brava will ask its clients to choose the delivery location, and must specify their address, office or center where they want the product to be delivered, where they will receive it within a period that will depend on the availability of the product, as well as the transportation agency.

Sex Shop Costa Brava will inform the client of the order's departure from the distribution warehouse, by sending an email.

Each delivery is considered made from the moment the product is made available to the customer by the carrier, materialized by the control system used by the carrier. It is up to the recipient to check the order at the time of delivery and then make all reservations and claims that appear justified, including the possibility of rejecting the package if it has been opened or if it has obvious signs of deterioration.

Reservations and complaints must be directed to Sex Shop Costa Brava by email to the address that will be found on the Sex Shop Costa Brava website.

VII. Right of withdrawal

You have the right to withdraw from this contract within a period of 365 calendar days without the need for justification.

The withdrawal period will expire 365 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods. To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through our contact form. You may use the model withdrawal form below, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, including shipping costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first.

You must return or deliver the goods to us directly to the address that we provide within the peninsular national territory, without any undue delay and, in any case, no later than within a period of 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired.

You must assume the direct cost of returning the goods. If you wish, you can request a transport label from us to proceed with the return of the goods for a cost of €4.99 (VAT included) which will be deducted from the total refund amount of your order.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Withdrawal form template

– To the attention of Sex Shop Costa Brava

– I hereby inform you (*) that I/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*)

– Ordered on (*)

– Name of the consumer and user or consumers and users

– Address of the consumer and user or consumers and users

- Date

Exclusion of the right of withdrawal for certain goods

In accordance with current legal regulations, the right of withdrawal will not be applicable to contracts that refer to:

a) The supply of goods that may deteriorate or expire quickly.

b) The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery, including, but not limited to, intimate hygiene products, erotic toys, vibrators. , menstrual cup, lingerie or any other similar products that meet the above premises.

c) The supply of content goods in both physical and digital formats, such as guides, movies, CDs/DVDs or books.

VIII. Warranty

Guarantees and after-sales services will be governed by Royal Legislative Decree 1/2007 of November 16, which approves the text of the General Law for the Defense of Consumers and Users. Before making any return you must contact Sex Shop Costa Brava via email hola@sexshopcostabrava.com indicating your order number. If any item does not work correctly or has a defect, it may be exchanged for another equal or equivalent item.

The warranty period for the products will be 3 years from the date of delivery*. Some brands have a direct guarantee on their products, in which case the customer will be provided with the means of contact to be able to exercise that guarantee within the deadlines offered.

All products must be returned with their accessories if they have them (charger, cable, mouthpieces, remote control...) in order to apply the warranty.

*Products purchased before January 1, 2022 have a 2-year warranty from their delivery date.

Return costs under warranty will be free for the user. This free shipping will include shipping costs, as well as costs related to labor and materials.

Deficiencies caused by negligence, knocks, improper use or manipulation, unsuitable tension, incorrect installation, or materials subjected to wear and tear due to normal use are not included in the warranty. Nor are defects included in the warranty due to not following the instructions indicated on the website of each product or in the basic operating instructions that the product includes at the time of delivery. Non-reusable products, such as some types of penis masturbators, condoms, latex barriers, and the like, may only apply warranty if the product is in poor condition or deteriorated before its sole use.

The consumer must inform Sex Shop Costa Brava within two months of becoming aware of the non-conformity of the product, with the consumer being responsible for any damages actually caused by the delay in communication.

IX. Intellectual and Industrial Property

The contents related to the Sex Shop Costa Brava brand, domains, logos, drawings or documentation, including software, computer programs, or any element that may be susceptible to protection by Intellectual or Industrial Property legislation, which may be accessible to The Users are the property of Sex Shop Costa Brava or the natural or legal persons that are informed.

Sex Shop Costa Brava declares that it is not the owner of all the brands and logos of the products shown on the website. Their use is necessary to indicate the origin of the product. In that sense, the User may use said material only in the way in which Sex Shop Costa Brava expressly authorizes it or those who have granted us a license for its use.

Likewise, the user agrees not to remove, delete, alter, manipulate or in any way modify:  

  • Those notes, legends, indications or symbols that either Sex Shop Costa Brava or the legitimate owners of the rights incorporate into their properties regarding Intellectual or Industrial Property (such as, copyright, ©, ® and ™, etc.) .  
  • The technical protection or identification devices that the material subject to Intellectual or Industrial Property may contain (such as, for example, watermarks, fingerprints, etc.).  

The User acknowledges that, by virtue of these Conditions, Sex Shop Costa Brava does not assign or transfer to the user any Intellectual and/or Industrial Property rights, or any rights of third parties. Sex Shop Costa Brava only authorizes the user to access and use them in accordance with the terms indicated in these terms and conditions.  

Users are not authorized to copy, distribute (including emails and Internet), transmit, communicate, modify, alter, transform, assign or, in any other way, carry out activities that involve the commercial use of Intellectual Property rights and/or Industrial, whether partial or total, without the express consent, granted in writing, of the legitimate owner of the exploitation rights.  

Access and use of the website will always and in any case be carried out for strictly personal and non-commercial purposes.  

Sex Shop Costa Brava reserves all Intellectual and/or Industrial Property rights that correspond to it, including any authorization and/or license.  

Sex Shop Costa Brava does not grant any other license or authorization of use to the User regarding Intellectual and/or Industrial Property rights other than that expressly detailed in this clause.  

Sex Shop Costa Brava reserves the right to terminate or modify at any time and for any reason, the licenses granted under these terms and conditions. Without prejudice to this, Sex Shop Costa Brava may take legal action against any use by the user that:  

  • It is not in accordance with the Conditions of Use specified here;  
  • Infringes or violates the Intellectual or Industrial Property, image or other similar rights of Sex Shop Costa Brava or any other legitimate third party owner; or violate any applicable regulations.

X. Liability, litigation and applicable legislation

The client or buyer assumes knowledge of the data and characteristics of the products purchased, and agrees with the information provided by Sex Shop Costa Brava. The client declares that:

  • He is a person of legal age in accordance with current legislation.
  • You are authorized to use the account, card or payment method provided to make the purchase. 
  • You affirm that you know and consent to the receipt of the product in the place and under the conditions informed during the purchase process.
  • The data that has been reported during the process is correct and completely true, and that you are knowledgeable about the information on the products.

To contact the Sex Shop Costa Brava customer service you can do so via email hola@sexshopcostabrava.com or through the contact form.

Sex Shop Costa Brava could not be considered responsible for non-compliance with the contract concluded in cases of force majeure, disturbance or total or partial strike, in particular, of postal services and means of transport and/or communications, flood or fire. In case of dispute, the member will contact Sex Shop Costa Brava as a priority to obtain an amicable solution.

These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.

Likewise, the user may resolve in an amicable manner incidents that may occur during the contractual relationship through the Platform promoted by the European Commission. https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES.

XI. Third party links

Through the Platform you can view and access links that will appear during its use and that will redirect you to platforms other than Sex Shop Costa Brava. Through these links, the User may consult information of interest, such as regulations related to contracting, company websites, among others.

Sex Shop Costa Brava is not responsible for the linked sites, nor the information they provide or advertise. Likewise, Sex Shop Costa Brava does not guarantee the quality or veracity of the services and products offered through the links. None of the entities/professionals advertised on the Platform belong to Sex Shop Costa Brava and, consequently, it is not responsible for any actions by the owners of said platforms.

XII. Modification of the general conditions of sale

Sex Shop Costa Brava reserves the right to modify the general conditions of sale without prior notice, and may change, delete or add both the content and services provided through it and the way in which these appear to be presented or located on its website. servers.

These changes must be accepted by the User each time a purchase is made through the Sex Shop Costa Brava page.

Sex Shop Costa Brava members who do not agree with the modifications to the general conditions must notify them and, as of the date on which the new version comes into effect, must stop using the Sex Shop Costa Brava services. In the event that any of the terms of the general conditions are illegal or unenforceable, it will be null and void and what has been agreed by the parties will apply and, failing that, what is stated in the Spanish Civil Code.

XIII. Electronic notifications

Sex Shop Costa Brava may contact users at all times through all available channels, according to the information provided by the user, such as email, telephone, SMS or WhatsApp, among others.

Last update: April 1, 2024